Frequently Asked Questions
Can I speak to a human?
Yes, we are here Monday to Friday 8:30am to 5pm, call us on 01483 727227.
How can I check whether a tool is right for the job?
Check the product description and specifications for details about its intended use, dimensions and features. If you’re unsure, contact us with the product name or code and a brief description of the job you’re planning.
Will an accessory fit my existing tool?
Compatibility can vary between models, even within the same brand. Check the accessory’s specifications against your tool’s model number. If you need help, send us the model number and the accessory you’re considering before ordering.
Does my tool include batteries, a charger or a case?
Check the product description for what’s included. Some tools are supplied body-only, while others come as a kit. If batteries, chargers, cases or accessories are shown in photos they are included.
How do I register my tool's warranty?
Either download the Festool app to your smartphone, or visit the Festool Warranty page here.
How much does delivery cost?
Available delivery options and charges are shown at checkout before you pay.
When will my order arrive?
Items with a 🇬🇧 under them are available from our UK warehouse in Woking and will be delivered within 1-2 working days. Items with a 🇩🇪 under them come from Germany in around 10-14 days.
How can I track my order?
If you’ve received a dispatch email with tracking details, use the link to follow your delivery. If you need help finding an update, contact us with your order number.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you’d like to make. We’ll check the order’s progress and let you know what’s possible.
What should I do if an item is missing, damaged or incorrect?
Please contact us with your order number and a description of the issue. For damaged or incorrect items, include clear photos of the item and packaging to help us investigate.
Where can I find information about returns?
Please read our returns policy for information about returning an item. If you need help, contact us with your order number and details of the item you’d like to return. IMPORTANT NOTE: Spare parts are non-returnable.
What if I need help with a tool after purchase?
Contact us with your order number, the tool’s model number, and a description of the problem. We’ll help you identify the appropriate next step.
Can you supply spare parts?
We have all the spare parts listed here to order, they all come in from Germany so please allow 10-14 days for delivery, and remember very importantly that spares cannot be returned. To help find the spare part you need, look for the T Nr on your machine label like the one below and then look up the drawing on the Festool Ekat to make sure you locate the correct item. Contact us if you need any help.
How do I contact Toolfest?
Use the contact us page on our website. For order enquiries, include your order number; for product enquiries, include the product name or code.